Help Center
How can we help you today?
Zestate is an AI-powered platform that transforms static real estate images into stunning, cinematic video tours specifically designed for social media marketing.
Our advanced AI analyzes your property photos to understand room layouts and depth, then animates camera movements and transitions to create a seamless 3D-like video tour.
You can sign up and explore the platform for free. To generate high-quality videos without watermarks, you will need to purchase tokens or a subscription plan.
Click on the 'Login' button in the top right corner and select 'Sign Up'. You can register with your email or use your Google account.
On the login page, click 'Forgot Password?'. Enter your email address, and we will send you instructions to reset your password.
Currently, you cannot change your registered email address securely. Please contact support if you need assistance with this.
You can delete your account from the 'Settings' page. Please note this action is irreversible and all your data will be permanently removed.
Tokens are the currency used on Zestate to pay for video generations. Different video lengths and qualities consume different amounts of tokens.
A standard 15-second video typically costs 10 tokens. Longer videos or higher resolutions may cost more. Exact costs are displayed before generation.
For monthly subscriptions, unused tokens do not roll over to the next month. Tokens purchased as 'Pay-as-you-go' packs do not expire.
Yes, you can upgrade your subscription plan at any time from the 'Pricing' page. The change will take effect immediately.
We offer a 14-day money-back guarantee if you are not satisfied with our service, provided you haven't used a significant amount of tokens.
We accept all major credit cards (Visa, Mastercard, Amex) and PayPal via our secure payment processor.
Most videos are generated in under 2 minutes. However, during times of high demand, it may take up to 5-10 minutes.
Videos are generated in MP4 format, optimized for social media platforms like Instagram Reels, TikTok, and YouTube Shorts (9:16 aspect ratio).
Yes, all videos generated with a paid plan or purchased tokens are watermark-Free. Free trial generations may include a watermark.
If a generation fails due to a system error, your tokens are automatically refunded to your balance. If not, please contact support.
Yes, we use industry-standard encryption to protect your data. We do not share your personal information with third parties.
We do not use user-uploaded property photos to train our public AI models without your explicit permission.
You can contact our support team via the 'Contact' page or by emailing [email protected]. We aim to respond within 24 hours.